Fees Policy

Version: v1.0 May 2026

1. INTRODUCTION

1.1. The purpose of this Fees Policy is to describe the pricing and usage models applicable to the calculation of the Fees.

2. PRICING AND USAGE

2.1. The Fees applicable to the Customer are as follows:

2.2. For the avoidance of doubt, the current Fees (from time to time) shall be as described on the Legal & Fees Pages.

2.3. The Fees are:

2.3.1. applied automatically on a consumption basis;

2.3.2. subject to paragraph 2.2.3, aggregated and charged in a consolidated invoice on a monthly basis or as otherwise set out in the Order;

2.3.3. invoiced monthly in arrears (for post-pay models) or, as described in paragraph 4, in advance and drawn down on a consumption basis (for pre-pay models); and

2.3.4. payable in accordance with the Platform GTCs (see clause 18 (Fees and Payment)).

3. FEES ADJUSTMENTS

3.1. The Supplier may adjust this Fees Policy (including the Fees) in accordance with the Platform GTCs (see clause 19 (Fees Adjustments)).

3.2. Without limiting the generality of paragraph 3.1, the Customer expressly acknowledges that:

3.2.1. the Platform is powered by third-party AI Systems who charge the Supplier on a token consumption model and update their services from time to time (“Third Party Fees”); and

3.2.2. Third Party Fees may be increased from time to time and result in fluctuations which adversely impact the Fees for the Platform Services.

3.3. The Supplier will notify the Customer (which notification may be delivered through the functionality of the Platform Services) of any changes to this Fees Policy (including resulting from the matters described in paragraph 3.2).

4. INVOICING AND PAYMENT

4.1. The payment model applicable to the Customer is determined by the Supplier on a per-customer basis and shall be specified in the Order as either:

4.1.1. pre-pay: where the Customer purchases credit in advance; or

4.1.2. post-pay: where the Customer is invoiced for usage in arrears.

Pre-pay model.

4.2. Where the Order specifies that the Customer is on a pre-pay model:

4.2.1. the Customer shall pay the Supplier in advance by credit or debit card, or by bank transfer;

4.2.2. the Customer's payment is held as a credit balance on the Customer's account;

4.2.3. the Fees shall be calculated in accordance with paragraph 2 (Pricing and Usage) and shall be drawn down from the Customer's credit balance on a consumption basis as the Platform Services are used;

4.2.4. the Customer is responsible for ensuring that its credit balance is sufficient to cover its anticipated use of the Platform Services and the Supplier may suspend access to the Platform Services in accordance with clause 18.4(a) of the Platform GTCs where the credit balance is depleted or insufficient to cover the Customer’s use of the Platform Services; and

4.2.5. top-up amounts, minimum balance thresholds, and any other commercial parameters applicable to the pre-pay model shall be as set out in the Order.

Post-pay model.

4.3. Where the Order specifies that the Customer is on a post-pay model:

4.3.1. the Customer shall pay the Supplier in arrears by credit or debit card, or by bank transfer as specified in the Order;

4.3.2. the Fees shall be calculated in accordance with paragraph 2 (Pricing and Usage) and shall be aggregated and charged in a consolidated invoice at the billing frequency specified in the Order; and

4.3.3. the payment terms (including the Due Date and any related commercial parameters) shall be as set out in the Order, in each case subject to clause 18 (Fees and Payment) of the Platform GTCs.

All cases

4.4. For the avoidance of doubt:

4.4.1. the Supplier determines, in its sole discretion, whether a Customer is offered a pre-pay or post-pay model;

4.4.2. all payments shall be made without set-off or deduction in accordance with clause 18 of the Platform GTCs; and

4.4.3. the Supplier may charge interest on overdue Fees in accordance with clause 18.4(b) of the Platform GTCs.