Claim type · Mass Arbitration

Scale qualification, conversion and compliance.

As more companies embed arbitration clauses and class action waivers in their agreements, firms are forced to get creative. FinLegal automates claimant qualification, evidence collection and bulk filing generation — so mass arbitration economics actually work.

10M+ claimants managed · 80+ case types · 5 countries
24,610 qualified Consumer arbitration programme
22,880 demands Individualised · forum-formatted
£4.1M filing fees Recovered for the cohort
6,420 filtered out Ineligible — before legal time spent
The challenge

The mass arbitration problem.

You need to qualify thousands of claimants against strict contractual criteria, gather case-specific evidence, and generate individualised demand paperwork at scale.

Qualification at scale

Arbitration demands must match specific contractual criteria. Manual qualification of tens of thousands is slow and error-prone.

Evidence collection

Each claimant needs case-specific information — purchase history, usage patterns, account records. Getting it from them is the hard part.

Individualised filings

Every demand has to be tailored to each claimant's facts. Template-and-merge at this scale is a full-time job for a team.

How FinLegal fits

Self-service intake to bulk demands, on one platform.

Automated qualification, evidence collection and individualised filing — running together so mass arbitration economics actually work.

№ 01

Self-service claimant submission.

Online portal captures qualification data, contractual evidence and claimant attestations. 80% of claimants complete without team support.

White-label Attestations Document upload
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Claimant intake · Consumer arbitration
24,610
qualified · current cohort
80.4%
unaided completion
Step 1Account matchEmail + reference number
Step 2Contract checkActive 2019–2024
Step 3AttestationUsage & harm details
Step 4Sign retainerDocuSign · e-sign
№ 02

Automated qualification.

Rules-based filtering against contractual criteria. Ineligible claimants identified before they consume legal time; borderline cases flagged for review — with the audit trail to back it.

Rules engine Audit trail Borderline queue
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Qualification · 31,030 claimants
Contractual criteria met24,610
Auto-qualified for filing
Borderline — review3,118
Queued for fee-earner review
Ineligible — arbitration clause4,310
Filtered before legal time spent
Ineligible — date out of scope2,110
Auto-rejected with reason logged
№ 03

Bulk demand generation & engagement.

Individualised arbitration demands produced from claimant data, branded and formatted for the forum. Email and SMS keep claimants informed; missed deadlines chased automatically.

Forum-formatted Templated comms Auto-escalation
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Demand pipeline · AAA filings
Template · Demand for arbitration
Claimant {{full_name}}, account {{account_id}}, hereby demands arbitration in respect of…
Generated22,880
Filed19,210
Pending review3,418
Escalated252
From the field

"We qualified and filed for 25,000 claimants with a team of four."

Consumer arbitration practice lead

Running a mass arbitration?

We'll show you how to make the economics work at 10,000+ claimants — from qualification to filing.

SOC 2 compliant UK GDPR compliant Data encrypted at rest Fine-grained user management

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