Claims Automation

Do more mass, class and injury claims — without adding headcount.

Software that helps legal firms scale, save hundreds of hours, and improve the client experience. Built for group litigation, mass tort, mass arbitration and high-volume claims work.

10M+ claimants managed · 80+ case types · 5 countries
10M+ claimants Managed across the platform
80+ case types Group, mass tort, arbitration, PI
5 countries UK, US, Australia and more
100s of hours Saved per case
What changes when you run on FinLegal

Four outcomes firms see consistently in the first 90 days.

Conversion up, admin down, paperwork drafted by AI, claimants qualified at cohort scale.

More qualified, signed clients

Self-serve intake converts more leads into retained clients, 24/7, without team time.

Stop chasing paperwork

Automated reminders across email and SMS chase missing documents, so you don't have to.

Mass document and workbook generation

Plaintiff fact sheets, settlement offers, demand letters and bundles — generated from case data, at cohort scale.

Qualify claimants with AI

AI extracts evidence at mass volume and reasons over it to qualify claimants against your eligibility criteria.

Who it's for

FinLegal powers firms across five claim categories.

From group actions to high-volume PI — one platform, configured per claim type.

Group Litigation

GLOs, cohort management, high-stakes group actions.

Mass Tort

Product liability, pharma, environmental and catastrophic events.

Mass Arbitration

Consumer, employment and financial services arbitrations at scale.

Personal Injury — UK

RTA, EL, PL, clinical negligence and industrial disease.

Personal Injury — US

State-specific PI workflows and contingency fee accounting.

How a claim runs on FinLegal

From first enquiry to settlement — four stages, all automated, all auditable.

№ 01

Onboard

Engage claimants through a firm-branded portal. Self-service intake, ID, eligibility and consent captured consistently.

№ 02

Automate

Generate demands, LoCs, fact sheets and bundles from case data. Firm-branded, reviewable, merged at scale.

№ 03

Manage

Auto-assign inbound client emails and messages so nothing gets missed. Supervisors see the whole caseload.

№ 04

Communicate

Assign tasks to claimants, send milestone updates, and keep every touch logged — with opt-outs respected.

№ 01 · AI for claims

AI for mass document processing & generation.

Document AI purpose-built for claims work. Processes mass volumes of evidence — from medical records to contracts, correspondence and identity documents — reasons over the content to qualify claimants, and generates the documents you'd otherwise draft by hand: plaintiff fact sheets, settlement offers, demand packages, medical summaries and chronologies.

Mass extraction Reasoning for qualification Generative outputs Specialist medico-legal AI
Specialist medico-legal AI →
Cohort run · 31,482 claimants
Documents processed284,920
Fields extracted (high conf.)847k
Claimants qualified24,610
Needs human review1,842
Plaintiff fact sheets generated24,610
Demand letters generated22,880
№ 02 · Client portal

Your perfect portal.

Built in days by our team — not weeks in a form-builder. Firm-branded, configurable per claim type, and engineered specifically for legal intake.

Branded end-to-end ID verification built in 80% complete unaided
See it in a demo →
Smith & Partners · Diesel emissions intake
Step 1 · Identity verificationDone
Step 2 · Eligibility checkDone
Step 3 · Vehicle & purchaseIn progress
Step 4 · V5C uploadPending
Step 5 · Sign retainerPending
№ 03 · Client education

Ready-made explainer videos.

Short, branded videos answer the common claimant questions inline in the portal — so claimants don't need to phone in for every step, and inbound call volume drops.

Embedded at each step Firm-branded 50%+ fewer support calls
Book a demo →
Inbound calls this week
"What to expect when you sign up"1:24
"Uploading your V5C logbook"0:58
"How settlements are calculated"2:10
Inbound calls vs. previous cohort−58%
Average handle time−31%
№ 04 · Telephony

Built-in telephony.

Click-to-call from any claim record. Automatic recording, transcription and data capture — with full visibility across the team.

Auto-attached recordings Searchable transcripts Live supervisor dashboards
Book a demo →
Inbound call · Thompson, M · 3m 12s
15 Apr 2026, 14:20 · J. PatelTranscribed
"V5C uploaded yesterday — verified?"Q1
"Yes, verified and added to file"A1
"When is the next update?"Q2
Action: send milestone emailLogged
№ 05 · Follow-up

Automated follow-up.

Email and SMS reminders chase missing information and documents automatically. Completion rates climb without anyone picking up the phone.

Configurable cadences Branching by response +100% return rates
Book a demo →
Chase sequence · V5C missing
Day 0 · SMS welcomeSent
Day 3 · Email reminder + videoSent
Day 7 · SMS "need help?"Sent
Day 14 · Fee-earner escalationPending
Cohort document return uplift+103%

See it in action.

A 30-minute discovery call. We'll show how firms like yours boost conversion, streamline admin and increase revenue — with the same team.

SOC 2 compliant UK GDPR compliant Data encrypted at rest Fine-grained user management

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