Case StudiesUS30 Oct 2024

US Mass Arbitration — How FinLegal Achieved 7x Competitors' Conversion Rate

A customer programme benchmarked FinLegal against three competitors. FinLegal converted 7x more signed claimants at the same spend.

By Steve Shinn

In a head-to-head benchmark on a US mass arbitration programme, FinLegal converted the number of signed claimants compared with three competing platforms at the same marketing spend.

What made the difference

  • Mobile-first intake with progressive disclosure
  • Automatic chase sequences across SMS and email
  • Video explainers that reduced drop-off at complex steps
  • Frictionless e-signature

Published 30 October 2024 by Steve Shinn

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