IndustryUK11 Jul 2024

Navigating the New Financial Ombudsman Service Fee

A new fee regime at the Financial Ombudsman Service changes how firms approach volume redress work. Here's the practical impact.

By Steve Shinn

The Financial Ombudsman Service has introduced a new fee structure that materially changes the economics of volume redress work.

The bottom line

Firms that can't qualify claims tightly at the front end will be the worst exposed. Investing in up-front eligibility filtering is now a commercial necessity, not a nice-to-have.

Published 11 July 2024 by Steve Shinn

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